ⓘ  Order Status Guide Click to expand
Wolseley
placed Order received by Wolseley — awaiting processing.
processing Being picked and prepared at the branch.
ready for collection Items are at the branch — ready to collect.
ready for delivery Picked and ready to be dispatched.
out for delivery On the van — delivery in progress.
collected Collected from branch. Order complete.
delivered Delivered to site. Order complete.
cancelled Order cancelled by Wolseley.
City Plumbing
accepted Order received and accepted by City Plumbing.
acknowledged Branch has seen and acknowledged the order.
processing Being picked and prepared at the branch.
ready for collection Items are at the branch — ready to collect.
ready for delivery Picked and ready to be dispatched.
out for delivery On the van — delivery in progress.
collected Collected from branch. Order complete.
delivered Delivered to site. Order complete.
on hold Order held — call City Plumbing to resolve.
cancelled Order cancelled by City Plumbing.
cancellation requested  You've called the branch — waiting for the supplier to confirm cancellation.

Statuses update automatically every 20 minutes in the background. Use the Refresh Status button on an order to check immediately.

All Orders

Cancel Order

You must call the branch to request cancellation. Once you've called, tick below — the order status will update automatically when the supplier confirms on their side.